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FAQ

  1. Can I try Genney?
    Yes, you can try Genney as a demo version after creating account here. Up to 100 persons, you can edit, export, use places, map and web publishing. However, you can import unlimited with people. Calendar, merge of duplicates, internet search, reports and exports can only be used in full version. There is no time limit for the demo version.
  2. If I have tried the demo version and want a full version, how do I do that?
    Go here and follow the instructions to purchase a license key. Once you have received the license key, install it as instructed here. After you install the Genney license key, you have a full version. You do not need to reinstall the program and your data is still in place.
  3. Can I transfer my research from another genealogy program?
    Yes, you do it by a gedcom file. You export your research to a gedcom file and then import it into Genney.
  4. I have installed my license key on two computers, now I will go to the country and would like to have Genney on my computer there?
    You can uninstall the license on a computer you have at home and install on your computer in the country. You can therefore have the license on more computers than two but only two at a time.
  5. I have created an account but when I try to login, my username is already taken?
    You have created an account but did not activate it. An email with an activation link, should have been sent when creating the account. If you can not find it, check the spam/junk basket.
  6. I have had a hard disk crash and could not uninstall the license and have no copy of the license, what do I do?
    Under My pages on genny.se you can reset and download your license.
  7. My license does not work since I downloaded an update?
    Verify that the license is valid for the version you have downloaded. If you have an older version, you'll see how to upgrade here.
  8. I can not open the license key I received?
    The license key should be installed from Genney, here is described how.
  9. I'm using Windows and now does not Genney start?
    The previous Java process has probably not been properly closed, open the activity manager, and close the java process or restart the computer.
  10. I use the biography as a fixed window and now it is no longer displayed?
    In rare cases, the biography can get "fixed" in minimized mode. Put the mouse at the right edge of Genney and try to pull out the biography.
  11. I'm using Windows and when I open an event, no window appears?
    The window may be outside the screen, close Genney, and delete the C:UsersAppDataRoamingGenney emplatesevent.gwp file. AppData is hidden by default, but you can access it by typing % appdata% in the explorer's address bar or by changing to display hidden files. May also apply to windows other than event in Windows, please contact support for approaches.
  12. I use Mac OS and it goes very slowly?
    A problem with network communication between Mac and Java. Here's how to correct the problem.
  13. Genney does not open completely, stopping at startup image?
    The default settings may need to be reset, close Genney and delete the genney4.props file in your home directory. You may need to change the paths to your data folders afterwards unless you used the default values.
  14. Do I need to update Java when there are new updates?
    No.